Refund policy

Last Updated: August 14, 2026

At HUX | Luxury Jackets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have all original tags attached
Be returned with its original packaging
Not show signs of washing, damage, alteration, or wear

How to Request a Return

To request a return, please contact us at huxjackets@gmail.com with your order number and reason for the return.

If your return is approved, we will provide you with return instructions.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at huxjackets@gmail.com as soon as possible with your order number and photos of the issue.

We will review the situation and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item for another size or eligible product, please contact us at huxjackets@gmail.com before returning the item.

Made-to-Order Products

Because certain HUX pieces are made to order, they may require additional processing time and may be subject to specific return conditions. Please review the product information carefully before placing your order.